Richmond: 604-273-8868
Burnaby: 604-570-0766
Business Sale: 604-273-5667 (Option 1)


Return Policy

Product can be returned for refund or exchange within fourteen (14) days from the original date of purchase, subject to the following conditions:

  1. Original purchase invoice is required;
  2. Products return in its original condition (i.e. new in box, sealed);
  3. Package must be absolutely unopened for software, consumables (i.e. ink, media), and headsets;
  4. Products must not be a special order. Ask us if your order is considered special order.

A minimum 15% restocking fee will apply to any less-than-original condition product A-Power agrees to take back. Removal of shrink-wrap may consistitute less-than-original condition. Servers, notebook, netbook, branded computer, phones, TV's and tablet PC's are not eligible for return or exchange. Please check with one of our Product Advisor if you are in doubt.

Due to volatile nature of the industry, returns will be refunded or credited at the lower of current price (at the time of return) minus restocking fee or purchased price minus restocking fee.

All returning product by shipping needs to be pre-authroized, please scroll down to see our Return Merchandise Authorization section for details. Sorry, shipping and handling fees are non-refunabled.

For in store purchases, A-Power will not accept any returns for items that are physically damaged once the product has left the store. Please closely examine the products for physical damages.

See our full Terms and Conditions of Sale for the complete details.

Warranty Period

Product Category A-Power Warranty Period Manufacturer Warranty Period
Retail Box Products 14 days 1 to 3 years
(see product details for manufacturer warranty)
OEM Products 14 days 1 years
LCD Monitors 14 days 3 years
Retail Printers 14 days 1 year
Retail Keyboards 14 days 1 year
Open Box Items 14 days 1 year

During A-Power's warranty period, we will offer an exchange after the product is free from physical damage, and is tested and deemed defective by an A-Power technician.

Return Merchandise Authorizatiom (RMA) Procedure

If a product is found to be defective and Customer seeks warranty service, please fill out this form and e-mail it to or fax it to (888) 879-5053. A response will be provided within 48 hours. Once approved, an RMA number will be issued.

All returns must be approved by A-Power with a RMA number. For goods manufactured by companies other than A-Power Computer, A-Power has no obligation to provide any warranty service after the first 14 day warranty period. However A-Power may, from time to time and for a fee, seek warranty service on behave of the Customer. Such fee must be pre-paid before warranty service commences.

A-Power is not responsible for any forms of incompatibility, incorrect installation, incorrect configuration or software setup that may arise from the purchased product. Such problems that arise will not be considered defective.

With RMA number, send the goods with all the drivers, software, documentation, cables, diskettes, and packaging to A-Power. Customer must pre-pay the shipping and costs including insurance for the return of goods. The RMA number must be clearly marked on the outside of the box. Goods sent collect or not marked with a valid RMA number will not be accepted.

If goods are returned without all original parts or if warranty labels have been tempered, A-Power reserves the right to return the goods back to the Customer un-repaired. A-Power shall not be responsible for any losses due to shipping or delays in RMA Service. Customer agrees to pay a technical service charge of $90.00 for RMA goods tested and found non-defective.

Click here to download the RMA request form and fax it to our technical department at 1-888-879-5053.

FAQ & Information


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